Returns & Exchanges
At Ladybug Lashes, we want you to be fluttering with joy; if you aren't completely satisfied, you can return unopened and unused products within 14 days of delivery. Due to hygiene standards in the beauty industry, we can only accept returns on items in their original, sealed packaging.
Initiate Your Return
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring the lash trays and adhesives are protected from damage during transit.
Ship It Back
Send your package using a tracked shipping service to the address provided by our team; please keep your postage receipt until the refund is processed.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing