Frequently Asked Questions
Everything you need to know about your Ladybug Lashes experience.
How long does shipping take within the UK?
We offer standard shipping which typically takes 2-4 business days, and express shipping which arrives within 1-2 business days via Royal Mail.
Are Ladybug Lashes cruelty-free?
Yes, we are proud to be 100% cruelty-free. Our lashes are handcrafted using high-quality synthetic fibers that mimic the look and feel of natural hair without any animal testing.
How many times can I reuse my lashes?
With proper care and cleaning, Ladybug Lashes can be worn up to 20-25 times. Always remember to remove adhesive residue and store them in their original case.
What is your return policy?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 14 days of delivery. If your item is faulty, please contact our support team immediately.
Do you offer professional discounts for makeup artists?
Yes, we have a dedicated MUA program. Please email us with proof of your certification or professional portfolio to receive your exclusive discount code.
Can I wear mascara with my false lashes?
To prolong the life of your lashes, we recommend applying mascara to your natural lashes first and letting it dry before applying the falsies. Avoid applying mascara directly to the lash fibers.